Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We currently accept payments via PayPal as well as credit and debit cards (Visa and Mastercard). PayPal is a secure and trusted payment platform that allows for easy and safe transactions.
2. Do you offer international shipping?
At this time, we do not offer international shipping. We currently only ship to addresses within Australia. We hope to expand our shipping options in the future, so please stay tuned for any updates.
3. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website. If you haven't received your tracking information, please contact our customer service team for assistance.
4. How long will it take for my order to arrive?
Orders are typically processed and shipped within 1-3 business days. Once shipped, delivery times within Australia usually range from 5 to 7 business days, depending on the shipping method and location. You will receive an email with tracking details once your order is on its way.
5. What should I do if I receive a damaged or defective product?
We take pride in the quality of our products, but if you receive a damaged or defective item, please contact us as soon as possible. Provide us with your order number, and photos of the product showing the damage. We will do our best to resolve the issue quickly, whether through a replacement or a refund.
6. Can I return or exchange a product?
We currently do not accept returns or exchanges unless the product is defective or damaged. If you have received a faulty product, please reach out to our customer service team with your order details, and we will assist you in resolving the issue.
7. Do your products contain any harmful chemicals?
At Calmma, we are committed to using safe, high-quality ingredients in all of our products. Our aromatherapy items are made with natural ingredients, and we carefully select the materials to ensure they are non-toxic and safe for everyday use. If you have any specific concerns about allergens or ingredients, please feel free to reach out to us.
8. How do I contact customer service?
You can contact our customer service team by emailing us at [email protected]. Alternatively, you can call us at +61 2 9947 8000. We aim to respond to all inquiries as quickly as possible and will assist you with any questions or concerns you may have.