Return and Refund Policy

At Calmma, we strive to provide a seamless and hassle-free shopping experience for our valued customers. We understand that sometimes purchases may not meet your expectations, and we want to ensure you feel confident when shopping with us. Our return and refund policy is designed to make your experience as smooth as possible, offering you peace of mind and convenience.

Hassle-Free Returns and Exchanges

We offer a no-fee return and exchange policy to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can return or exchange the item within 30 days from the date of purchase. This policy is designed to give you the flexibility and confidence to shop with ease, knowing that you can easily make returns or exchanges if needed.

Whether it’s a wrong product, a sizing issue, or you simply changed your mind, we want to make the process simple and straightforward.

30-Day Free Return and Exchange

We are committed to your satisfaction, and therefore, we offer free returns and exchanges within 30 days of purchase. This means you can return any item within 30 days for a full refund or an exchange, with no extra cost to you.

We want to ensure that your shopping experience with Calmma is as enjoyable as possible, and that includes offering a clear and simple returns process. You can rest assured that if something goes wrong or doesn’t meet your expectations, you’ll be able to return or exchange your product with ease.

Return and Exchange Shipping Costs

While we cover the cost of the product return or exchange, please note that the shipping costs for returning the item are the responsibility of the customer. If you need to return an item, simply contact our customer service team to receive detailed instructions on how to proceed.

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item. This ensures that both you and Calmma are protected during the return process.

Contact Information for Returns and Exchanges

If you wish to initiate a return or exchange, or if you have any questions regarding the process, please don’t hesitate to reach out to us. We are here to help and make the process as smooth as possible for you.

You can contact us using any of the following methods:

  • Email: [email protected]

  • Phone: +61 2 9947 8000

  • Address: 500 Oxford St, Bondi Junction NSW 2022, Australia

Our customer service team is available to assist you during our business hours, and we will respond to your inquiries promptly. We want to make your shopping experience with Calmma a positive one, and we are happy to assist you in any way we can.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions outlined in our policy. If everything is in order, we will process your refund to the original payment method used during the purchase. Please note that refunds may take up to 10 business days to appear in your account, depending on your payment provider.

If you choose to exchange an item, we will send the new item to you free of charge once we receive the returned product. We want to make the exchange process as easy as possible for you.

Additional Notes

  • Items must be returned in their original condition, unused, and with all original packaging, labels, and tags still attached.

  • If the product is damaged or defective upon arrival, we will cover the return shipping cost and offer a full refund or exchange.

  • Items purchased during promotional sales or with discounts are eligible for return and exchange, subject to the same conditions as regular items.

We are committed to ensuring your complete satisfaction, and our return and refund policy is just one way we can make your shopping experience with us stress-free and enjoyable.