Shipping Policy

1. Order Processing Time

At Calmma, we strive to ensure that your orders are processed quickly and efficiently. Orders are typically processed within 1 to 3 business days from the moment your order is confirmed. Please note that during peak seasons or promotional events, processing times may vary slightly, but we will always do our best to dispatch your order as soon as possible.

2. Shipping Countries

We currently ship exclusively within Australia. Calmma does not offer international shipping at this time. Please ensure that you provide an accurate Australian shipping address to avoid any delivery delays or issues.

3. Estimated Delivery Time

Once your order has been processed and shipped, the expected delivery time is between 5 and 7 business days. The delivery timeframe may vary depending on the shipping destination within Australia, and the carrier used for shipping. While we aim to deliver your order promptly, certain factors such as weather conditions or carrier delays may occasionally affect the delivery time.

4. Shipping Fees

Our shipping fees are based on the value of your order, ensuring that our pricing is fair and transparent. The shipping fee is calculated as follows:

  • Orders with a value between $0.01 and $29.99 AUD will incur a shipping fee of $3.99 AUD.

  • For orders of $30.00 AUD or more, shipping is free.

Please note that the shipping fee will be clearly stated during checkout, so you will know the exact cost before completing your purchase.

5. Free Shipping Promotion

We offer free shipping on orders over $30 AUD. This promotion allows you to save on delivery costs and enjoy a more affordable shopping experience. This is a standard offer available to all customers within Australia, and no promo code is needed to qualify.

6. Shipping Carrier

We partner with reliable and trusted shipping carriers to ensure that your orders are delivered safely and on time. Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your package as it makes its way to you.

7. Delivery Delays

While we strive for timely deliveries, there are certain factors that may cause delays. These include, but are not limited to, weather events, public holidays, and technical issues with the shipping carrier. If there are any significant delays with your shipment, you will be notified, and we will work with the carrier to resolve the issue as quickly as possible.

8. Packaging

We take care to package your items securely to ensure they arrive in perfect condition. Our packaging meets industry standards and is designed to protect your purchases during transit. If you receive an item that is damaged or defective, please contact our customer service team immediately for assistance.

9. Address Accuracy

Please double-check your shipping address when placing your order. Calmma is not responsible for delays or issues caused by incorrect or incomplete address details. If you notice an error in your shipping address, please contact us as soon as possible, and we will make every effort to correct it before the order is shipped.

10. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to stay updated on the status of your order and estimate when it will arrive.